Refund Policy

Refund Policy

Can I Return My Purchase?

We understand that sometimes a return is necessary. Here's how you can go about it:

UK Returns:

Unopened and unwanted items can be returned within 30 days of receiving your purchase.
Unfortunately, for hygiene reasons, we cannot accept opened items.

International Returns:

If you encounter any issues with your order, please contact us, and we'll guide you on the best resolution.

Contact Information:

Returning Process:

Use your local Post Office's 'Royal Mail Signed For' service for secure returns.
Request a proof of postage/receipt.
Ensure the return is securely packed with a clear, visible address.
Include a note with your name, order number, and the reason for the return.
Ship the parcel to our returns address:

Vapzit, 11 Church Avenue, Insch, Aberdeenshire, AB526JZ

Returning a Faulty Item:

Within the 6-month warranty period, you can return faulty items.
Contact us first via email, live chat, or phone to identify and discuss possible fixes.
If a fault is found upon return, we'll refund your postage cost (up to £5) and replace or refund the item.
If the item is not faulty, we'll explain the situation and return it to you free of charge.

Incorrect Item Received:

Refund Process:

Refunds are issued to the original payment method used at checkout.
It may take up to 5 working days (excluding bank holidays and weekends) for the funds to appear in your account, though it's usually the same day.

Contact Information for Returns and Inquiries:

Note: Terms subject to updates. Customers notified of changes through appropriate channels.

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