FAQs

What currency are the prices do I see in the site?
All prices are in GBP.

I just placed an order, when will it ship?
We dispatch and deliver orders seven days a week, with free, tracked next-day delivery on all UK orders £20 and over, via Royal Mail Tracked 24. This includes Saturday and Sunday with Royal Mail′s new 7-days-a-week delivery schedule.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. If the given address is wrong we can change the address to the correct one within 2 hours. No refund will be given after the 2 hours of incorrect submission.

How long does shipping take?
Shipping times vary!

All Royal Mail Tracked 24 orders placed before 7PM are dispatched the same day.

All Royal Mail Tracked 24 orders placed before 2PM on the weekend are dispatched the same day.

Please click on the link below to get more info on our shipping policy

https://vapzit.co.uk/policies/shipping-policy

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.